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AT&T CONNECTECH TERMS OF SERVICE
SOME DESCRIPTION OF SERVICES
REMOTE SUPPORT SERVICES
IN-HOME SUPPORT SERVICES
IN-STORE SUPPORT SERVICES
NOTEBOOK COMPUTER REPAIR SERVICES
TOS UPDATES
BILLING AND PAYMENTS
CUSTOMER REPRESENTATIONS AND WARRANTIES
PRIVACY
DISCLAIMER OF WARRANTIES
LIMITATION OF LIABILITY
INDEMNIFICATION
CHOICE OF LAW; JURISDICTION
IMPORT/EXPORT CONTROL
GENERAL INFORMATION
RESERVATION OF RIGHTS AND TRADEMARK INFORMATION
AT&T CONNECTECH TERMS OF SERVICE
AT&T ConnecTech® services are provided by AT&T Internet Services (AT&T). 1 The following Terms of Service ("Terms" or "TOS") constitute the contract between you and AT&T.
AT&T ConnecTech services include Remote Support Services, In-home Support Services, In-store Support Services, and Notebook Computer Repair Services, as described in these TOS and at connectech.att.com ("Site"). As used in these TOS, Services refers to all AT&T ConnecTech services. Services may not be available in all areas.
AT&T ConnecTech Remote Support Service includes (1) Support Plus and certain other personal computer-related support services provided to you over the Internet and the telephone at 1-800-344-1734 (Support Plus Customer Service) or 1-866-321-5178 (PC/Home Network Telephone Support subscribers); (2) Remote Advanced Set Up & Service provided to you over the Internet and telephone at 1-888-661-1245; (3) Remote Support Service For Smartphones and 4) Remote Installation Services provided to you over the Internet and through the telephone at 1-866-294-3464. All these services are collectively called Remote Support Services in these TOS.
1. All Remote Support Services.
The following terms apply for all Remote Support Services:
Remote Support Services include, but are not limited to, assistance in the areas of troubleshooting, installation, configuration, and set up of certain products, devices, systems, and applications. Remote Support Services are available on a "per incident" basis, or a per month subscription basis for qualifying customers. Because of the complexity of issues customers might face, our Remote Support Services are "reasonable efforts" services. If your problem should prove more difficult than AT&T can reasonably resolve, AT&T reserves the right, in our sole discretion, to end further efforts to resolve the problem although you will remain liable for all service charges. Any waiver fees or charges lies solely at the discretion of AT&T. AT&T further reserves the right to discontinue and terminate service for abuse, excessive usage, or any other reason. If AT&T exercises this right and AT&T in its sole discretion agrees to pay a refund, such refund will be limited to the per-incident service fee, the per month service fee paid for subscriptions, or a pro-rated amount of the service fee for prepaid service.
To receive Remote Support Services, you may be required to download and run certain software applications (on your covered device or hardware) to aid in the diagnosis and provisioning of services ("Software"). Failure to download and run such Software as instructed or requested shall constitute a breach of these TOS. You are prohibited from, and expressly agree not to, copy or modify Software or other materials provided with the Service. You further agree to comply with the terms and conditions that are provided with any Software and, in the event of a conflict, such Software-specific terms and conditions will take precedence over these TOS as to such Software. AT&T will pass through to you any warranties available from AT&T´s Software suppliers, to the extent that AT&T is permitted to do so under its contracts with those suppliers.
Remote Support Services generally include troubleshooting, problem resolution and installation services and do not include fundamental training needs on software packages nor programming or development support. Moreover, Remote Support Services are not hardware warranty services.
Supported Products. AT&T reserves the right to refuse to troubleshoot devices, systems, and applications not in our list of supported products and to reduce or expand the scope of support offered without prior notice.
AT&T has limited proprietary information from vendors, manufacturers, and developers and may not have the ability to obtain the proprietary information that may be necessary to resolve a specific technical problem. Technical problems that may arise may be the result of software or hardware errors not yet resolved by the hardware or software manufacturer.
Customers will be encouraged to follow a practice of regularly backing up information. AT&T may, but is not required to, decline to proceed with problem resolution if AT&T feels that adequate back-up steps are not being taken.
Since providing Remote Support Services may include steps that you will need to take before the problem can be resolved, such as buying cables, acquiring software, etc., AT&T will keep your ticket open so that it can be referenced again when you are ready to go the next step. If you cannot pursue the course of action AT&T recommends, AT&T will consider the ticket closed.
Representations and Authorizations by Customer. You represent and warrant you are a legal license holder of the software and you own any hardware or network devices you request AT&T to assist you with in association with the Remote Support Services. AT&T will not assist you if you are not the legal license holder of software and owner of all devices. You authorize AT&T to effect changes to your computer(s) and settings for your computer and other equipment as a result of providing Remote Support Services.
No Entitlements: You understand and agree that Remote Support Services do not include free upgrades of existing software, operating systems, or applications. Further, use of Remote Support Services does not constitute a license to use software, applications, or equipment that AT&T is troubleshooting. AT&T does not provide any such upgrades or licenses, which are solely your responsibility and you must acquire them from the appropriate sources.
2. Support Plus Services (and Other Personal Computer-related Support Services).
The following terms apply for Support Plus Service (and other comparable personal computer-related remote support services) only:
Specific products, devices, systems, and applications covered by Support Plus services include those listed at monthlytechsupport.att.com. Support Plus Service will be provided for up to four (4) computers per household. Customers are required to use a current, industry-recognized anti-virus application on covered computers. Failure to use a current, industry-recognized anti-virus application may constitute a breach of these terms of service.
3. Remote Advanced Set Up & Service
The following terms apply for Remote Advanced Set Up & Service only.
Remote Advanced Set Up & Service provides a customer the choice of one of three options for levels of service as listed in this section of the TOS. Each option is a stand-alone service offer that cannot be combined with the other two options without additional charges potentially applying. Service does not include on-site service or replacement of hardware or software (including operating systems). An active broadband Internet connection is required. AT&T does not recommend use of wireless Internet service to receive Remote Advanced Set Up & Service. You are solely responsible for any wireless data charges.
i. Option 1: Advanced Assistance (per incident service). An AT&T ConnecTech expert will provide reasonable efforts to help fix a single identified problem for a flat fee. The remote service technician will attempt to diagnose and repair the identified problem; configure Windows settings to provide updates via manual requests using your preferred broadband connection; and install and configure anti-virus and anti-spyware software and settings if available.. Additional details on included activities. Advanced Assistance (a PC per-incident service); Netbook. Advanced Assistance PC Notebook Expert Help (per-incident service) does not include activities outlined in Performance Help notebook tune-up and optimization; and does not include activities available under the Netbook Start-up option . Additional services are available for additional fees.
ii. Option 2: Netbook Start-up. Requires purchase of a new netbook from a corporate-owned AT&T retail store. AT&T will assist you setting up your new netbook and configure it with your existing network. Complete list of included activities. Advanced Assistance (A PC per-incident service), Performance Help (Tune-Up and Optimization), or other assistance is available for an additional fee
iii. Option 3: Performance Help. Scope and Limitations: The Performance Help option is a notebook tune-up and optimization service designed to help optimize an existing laptop/PC´s performance. An AT&T ConnecTech certified online technician will perform an online system optimization routine removing unnecessary processes and deleting unwanted files that slow a computer down. Complete list of included activities. Advanced Assistance (A PC per-incident service ); Netbook Start-up services, or other assistance is available for an additional fee.
4. Remote Installation Services: Remote Wireless Network Installation and Remote Installation Assistance
Remote Wireless Network Installation and Remote Installation Assistance are standalone offers with unique services available to each. Remote Wireless Network Installation includes set up of a wireless network or gateway/router, but does not include installation of peripherals (e.g., printers, scanners, cameras, music players, etc.). Remote Installation Assistance does not include set up of a wireless network or gateway/router. All Remote Installation Services require an active broadband (high speed) Internet service and a functional and compatible computer.
The following terms apply for Remote Wireless Network Installation only:
Requires a PC running Windows XP or newer with an available connection port based on the requirements of the router/gateway to be installed. Service is for IEEE 802.11 standards wireless gateway/router only. Service is a reasonable effort, single incident offering to assist with installing and configuring a covered wireless gateway/router, wirelessly connecting up to two IP addressable personal computers to the gateway/router, and configuration of security settings of the gateway/router. Connection of wireless printer or other peripherals is not included. Wireless connectivity is not guaranteed and may be limited or unavailable due to location of the local network or equipment capabilities.
The following terms apply for Remote Installation Assistance only:
Remote Installation Assistance provides a customer one choice of several available options for service. These options are stand-alone features that cannot be combined without additional charges. All devices and licensed software must be present at time of service. SmartPhone QuickStart Basic Assistance available only for smartphones compatible with Microsoft ActiveSync® technology on a PC. Assistance with Microsoft Office limited to 30 minutes. All devices must be compatible with hardware and operating system. Additional charges apply for wireless network set up or any requested repairs due to viruses/spyware, OS recovery, hardware failure or other cause. 10GB limit on all data transfers. All data must be backed up prior to service event; AT&T is not responsible for lost data.
B. IN-HOME SUPPORT SERVICES
AT&T ConnecTech In-home Support Services include (1) Home Network and Installation Services for PCs and peripherals; (2) Computer Repair Services (Labor Only or Parts & Labor); (3) Home Theater Installation Consultation; (4) Home Theater Installation Services; (5) Smart Remote Programming.; (6) In-Home Advanced Set-Up and Service; (7) Ultimate In-Home Experience and (8) Out-of-Warranty Samsung TV Repair. All these services are collectively called In-home Support Services in these TOS. Home Network and Computer Installation Services for PCs/Apple Computers and peripherals; Computer Repair Service (Labor Only and Parts & Labor); In-home Advanced Set-up and Service; and Ultimate In-home Experience are collectively called Computer Services in these TOS. Home Theater Installation Consultation, Home Theater Installation Services, and smart remote control programming, non-brand centric are collectively called In-Home Theater Services in these TOS. Out-of-Warranty Samsung TV Repair is also called Television Repair Services in these Terms of Service.
The following terms apply for all In-home Support Services:
The following terms apply only for all -Computer Services unless otherwise noted:
The following additional terms also apply for Desktop Repair Services (Parts & Labor) only:
The following terms apply only for all In-home Theater Services:
The following conditions apply for all Television Repair Services:
Samsung Recycling and Disposal
18600 Broadwich Street
Rancho Dominguez, CA 90220
Attn: Parts Recycling Program
C. NOTEBOOK COMPUTER REPAIR SERVICES
AT&T ConnecTech Notebook Computer Repair Services include the shipping of a notebook computer to AT&T's repair service center, the servicing, repairing, and/or replacing of certain computer parts, and the return shipping of the notebook computer. The following conditions apply only to Notebook Computer Repair Service:
At the discretion of AT&T, these TOS may be updated from time to time, without prior notice to you; although we will notify you of updates that have a material impact on you. AT&T reserves the right to make any updates by posting the revised TOS on the Site. You can review the most recent version of these TOS at any time on the Site and it is your responsibility to routinely review these TOS. Your continued use of any Service following any change in the TOS constitutes your acceptance of those changes.
Available offers and billing options may vary from time to time and based on customer location, other AT&T services purchased, and additional restrictions and qualifications. Prices for Services are explained and quoted to you at the time of purchase. All charges must be authorized by you in advance and will be billed to a major credit card or on your AT&T U-verse bill or AT&T local telephone bill, depending on the subscription or offer selected when you ordered the Services. You agree to pay all fees and charges specified when you ordered the Services, including any recurring and nonrecurring charges, taxes, fees and assessments applicable to the Services.
Special Arrangements: Some customers may receive Services through a special arrangement with their property owner or manager, or may have purchased Services via a third party retailer. If you have such an arrangement or purchase agreement, these TOS shall apply to the Services, except that AT&T may not directly charge you for some portion of the Services provided to you as part of the special arrangement. You will be responsible for fees and charges associated with additional Service orders not included as part of the special arrangement. You may have an additional agreement or contract with your property owner or manager or retailer that covers any applicable special arrangement. Any such additional agreement or contract is outside these TOS and AT&T is not responsible for nor bound by the terms of any agreement may you have with your property owner or manager, or retailer. If the special arrangement with your property owner or manager, or retailer terminates, you may have the option to continue receiving Service under standard billing terms and these TOS.
Except for certain subscriptions and prepaid offers, once a trouble ticket on a particular issue called in about has been closed by AT&T, any further calls or requests for assistance will be opened as a new ticket and an additional fee must be paid. Notwithstanding the foregoing, for Remote Support Services, AT&T agrees to assist you with the same issue, should the same problem occur again, for the remainder of the day the call was received and the following 5 calendar days (within regular hours of operation) without you incurring any additional charges.
Subscription Billing: For Services with a subscription, billing for the Service commences when your order the Service and recurring charges for each months Service will be billed one month in advance. Billing is based on a 30-day cycle. Your first bill for Service may include pro-rated charges for a partial monthly period prior to the beginning of your first monthly billing cycle. Upon termination you will be charged for the pro-rated number of days for which you had Services in that billing cycle and, if applicable, you will receive a credit for any balance of payments for Services billed in advance.
Late Payment/Non-Payment: If any portion of payment is received after a late payment date (for subscription billing), a monthly late charge may be charged to you. The monthly late charge will be administered according to standard AT&T billing procedures and will not exceed the highest amount allowed by law. The late charge will be applied to the entire outstanding balance for each month or portion thereof for which the balance remains unpaid. In the event you fail to pay charges, AT&T is unable to bill you, or AT&T is unable to bill outstanding sums for the Service to your credit card, AT&T reserves the right to bill outstanding sums to your credit card or to your AT&T billing account or to send an invoice directly to you. AT&T may assign unpaid late balances to a collection agency for appropriate action. In the event legal action is necessary to collect on balances due, you agree to reimburse AT&T for all expenses incurred to recover sums due, including attorneys' fees and other legal expenses. You also agree to pay all current charges for the Service as well as taxes and fees assessed against you or AT&T on the charges and all late payment, interest or other fees as stated on your bill. You will also be charged a fee for any check returned to AT&T relating to the Service. Your service may be suspended or terminated if your payment is past due. AT&T may modify its billing practices or late payment charges by providing you with prior written notice of the modification
Early Termination Charge: If a term commitment is agreed to for the Service, and you terminate prior to the end of the term, an early termination charge may apply.
Changes to Fees and Charges: AT&T may, at any time, with notice by e-mail or other means of communication, change the amount of or basis for determining any fee or charge or institute new fees or charges for any subscription Services. All fees and charges are payable in accordance with billing terms in effect at the time the fee or charge becomes payable.
IV. CUSTOMER REPRESENTATIONS AND WARRANTIES
Services are available to residential customers. Services cannot be resold to others and they cannot be made available to anyone outside of family members in the same household. Services you purchase are based on specified prices and you are responsible for all applicable taxes based on the location and Services performed.
If you are an individual, you must be an adult of at least 18 years of age to purchase any Service and by requesting the Service, you confirm you are an adult of at least 18 years of age.
All information that you provide to AT&T must be accurate, including your name, address, credit or credit or charge card numbers, expiration dates or any other Service payment information required by AT&T. You further represent that you are authorized to bill the charges to the credit card or, if applicable, the U-verse bill or local telephone bill at the billing address that you provide AT&T.
You also represent that you are a legal license holder of any software on any computers for which you order Service. AT&T will not assist you if you are not the legal license holder. You further represent that you are the owner of any hardware, network devices, or other equipment you request AT&T to assist you with in association with any Services.
This Service will be subject to AT&T's privacy policies. If AT&T works with you on any password or other access control oriented problems, AT&T strongly recommends that you reset such passwords(s) immediately following the completion of the Service. See the following link for information: http://www.att.com/gen/privacy-policy?pid=2506
YOUR PURCHASE AND USE OF ANY SERVICE, THE SITE, THE SOFTWARE, AND ANY INFORMATION ON THE SITE IS AT YOUR OWN RISK.
EXCEPT AS EXPRESSLY STATED IN THESE TOS, AT&T MAKES NO WARRANTY THAT (i) ANY SERVICE, SOFTWARE, AND/OR SITE WILL MEET YOUR REQUIREMENTS, (ii) ANY SERVICE, SOFTWARE, AND/OR SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF ANY SERVICE, SOFTWARE, AND/OR SITE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, SOFTWARE,OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH A SERVICE AND/OR SITE WILL MEET YOUR EXPECTATIONS, AND ANY ERRORS IN A SERVICE AND/OR SITE WILL BE CORRECTED.
AT&T DOES NOT WARRANT THAT THE SOFTWARE OR SITE WILL OPERATE ERROR-FREE OR THAT THE SOFTWARE ORIS SITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES AND OTHER HARMFUL CODE. IF YOUR USE OF A SERVICE, SOFTWARE, OR THE SITE RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, AT&T IS NOT RESPONSIBLE FOR THOSE COSTS.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM AT&T OR THROUGH OR FROM THE SERVICE, SOFTWARE, AND/OR SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TOS.
EXCEPT AS MAY BE OTHERWISE SPECIFICALLY PROVIDED IN THESE TOS, THE SERVICES, SOFTWARE, AND THE SITE, AND ANY PARTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, QUIET ENJOYMENT, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.
IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA ON YOUR COMPUTER'S HARD DRIVE(S) AND/OR ANY OTHER STORAGE DEVICES PRIOR TO EVERY APPOINTMENT. AT&T AND/OR ITS THIRD-PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION, OR CORRUPTION OF ANY SOFTWARE, DATA, OR FILES.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT AT&T AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS, AS WELL AS ANY AT&T PARENT, AFFILIATE, OR SUBSIDIARY COMPANY, SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, GOODWILL OR OTHER TANGIBLE INTANGIBLE LOSSES (EVEN IF AT&T HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF (A) THE USE OF THE SERVICES, (B) THE CONTENT ON THE SITE, (C) WEB SITES LINKED TO THIS SITE AND THE CONTENT, GOODS AND/OR SERVICES PROVIDED THEREIN (D) ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE UPON THE INFORMATION WITHIN OR CONTENT OF, THE SITE OR OTHERWISE PROVIDED IN CONNECTION WITH THE SERVICES, AND/OR (E) THE INABILITY TO USE SERVICES, INCLUDING BUT NOT LIMITED TO THE SITE AND CONTENT CONTAINED THEREIN (INCLUDING, BUT NOT NECESSARILY LIMITED TO, LOSS OF PROFITS, GOODWILL OR SAVINGS, DOWNTIME, DAMAGE TO OR REPLACEMENT OF PROGRAMS AND DATA), WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE (BUT EXCLUDING CLAIMS ARISING OUT OF PERSONAL INJURY OR DEATH) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
AT&T'S TOTAL LIABILITY ARISING OUT OF THE SERVICES, OR FROM AT&T'S NEGLIGENCE OR OTHER ACTS OR OMISSIONS, IF ANY, SHALL BE, AT AT&T'S SOLE DISCRETION AND OPTION, TO (a) REPERFORM THE SERVICES, (b) REFUND THE CHARGES AND FEES PAID FOR THE SERVICE GIVING RISE TO CLAIM, IF ANY, OR (c), FOR PREPAID SERVICE OFFERINGS, A REFUND OF A PRO-RATED PORTION OF FEES PAID. THE REMEDIES FOR A FAILURE OR BREACH OF SUCH LIMITED WARRANTY ARE EXCLUSIVE AND YOU AGREE THAT UNDER NO CIRCUMSTANCE WILL AT&T BE LIABLE TO YOU FOR ANY MORE THAN THE PER-INCIDENT SERVICE FEE FOR THE EVENT GIVING RISE TO THE CLAIM OR ONE MONTHS SUBSCRIPTION FEE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THE PROVISIONS OF THIS PARAGRAPH WILL SURVIVE ANY TERMINATION OF THIS AGREEMENT.
You agree to indemnify, hold harmless and release AT&T, its parent, affiliate and subsidiary companies and their directors, officers, employees and agents, from and against any and all liabilities, claims, damages, costs and expenses, including reasonable attorney's fees, arising from or related to your purchase of any Service and/or the Site.
IX. CHOICE OF LAW; JURISDICTION
These TOS and the relationship between you and AT&T will be governed by the laws of the State of Texas, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within Dallas County, Texas. You further agree that any dispute arising from your use of the Service must be brought exclusively with the courts of Dallas County, Texas.
You acknowledge that Services and Software (including, but not limited to, technical assistance) provided under these TOS may be subject to import or export laws, conventions or regulations, and any use or transfer of the Software or technical information must be in compliance with all such laws, conventions and regulations. You will not use, distribute, transfer, or transmit the Software or technical information except in compliance with such laws, conventions and regulations. None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported (a) into (or to a national or resident of) any country to which the United States has embargoed goods; or (b) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using any Software, Customer is agreeing to the foregoing and Customer is representing and warranting that Customer is not located in, under the control of, or a national or resident of any such country or on any such list. If requested, Customer agrees to sign written assurances and other documents as may be required to comply with such laws, conventions and regulations.
These TOS, and any other policies or guidelines referenced herein, constitute the entire agreement between AT&T and you in connection with a Service. These TOS govern your use of any subscription Service, superseding any prior agreements between you and AT&T with respect to the subject matter of these TOS. If any provision of these TOS is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these TOS remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these TOS must be filed within one (1) year after such claim or cause of action arose or be forever barred. The failure of AT&T to exercise or enforce any right or provision of these TOS will not constitute a waiver of such right or provision. If you violate these TOS, AT&T may in its sole discretion and without notice terminate or suspend your access and use of any subscription Services or cancelling any Services ordered but not already provided. You agree that AT&T shall not be liable to you or any third party for any termination of your access to any subscription Service or cancelling any Services ordered but not already provided
XI. RESERVATION OF RIGHTS AND TRADEMARK INFORMATION
You understand and agree you receive no title or right of ownership in the Services or to Software or other materials provided to you in connection with the Services. All title, including but not limited to copyrights and patent rights, in and to the Services, Software, or other materials related to the Services are owned by AT&T or its affiliates, licensors, or suppliers. All rights not expressly granted are reserved by AT&T and its affiliates, licensors, and suppliers.
Subsidiaries and affiliates of AT&T Inc. provide products and services under the AT&T brand. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other trademarks are the property of their respective owners. ©2009 AT&T Intellectual Property. All rights reserved.
In the 50 states, all AT&T ConnecTech services are provided by SBC Internet Services, Inc. d/b/a AT&T Internet Services, except for Home Network Installation (any level) service when that service is ordered at the same time that new AT&T U-verse High Speed Internet Service is ordered, in which case, the AT&T ConnecTech Service is provided by your local AT&T telephone company. Your AT&T telephone company is one of the following, depending on the state where service is provided: Southwestern Bell Telephone Company (in AR, KS, MO, OK, and TX), Pacific Bell Telephone Company (in CA), Illinois Bell Telephone Company, Indiana Bell Telephone Company, Incorporated, Michigan Bell Telephone Company, Nevada Bell Telephone Company, The Ohio Bell Telephone Company, Wisconsin Bell, Inc, The Southern New England Telephone Company (in CT), or BellSouth Telecommunications, Inc. (in AL, FL, GA, KY, LA, MS, NC, SC, and TN). When available in Puerto Rico, all AT&T ConnecTech services will be provided by AT& Mobility Puerto Rico, Inc. When available in the United States Virgin Islands, all AT&T ConnecTech services will be provided by CCPR of the Virgin Islands, Inc.
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